TERMS & CONDITIONS
Roller Derby City (RDC) is a trading name of Custom Printing Services Ltd (CPSL), a company registered in England. Our company registration is 074 3852, and VAT registration 103 3989 20. CPSL is a wholly roller derby owned and operated printing company and we choose to trade as RDC as it better reflects our company's business.
'We' refers to CPSL, and 'you' refers to the customer.
Our turnaround times are offered as a guide, and we cannot be held responsible for actions outside of our control, such as adverse weather conditions affecting transport. When we quote a time in days, such as '5 days' to complete an order, this refers to UK working days, usually Monday - Friday and not including bank holidays.
Unless otherwise agreed, all invoices are due immediately, and we will not start production on any of our orders, until payment has been made in full. We accept payment via debit or credit cards and bank transfer. For non-UK team orders we also accept payment via Paypal. Please note that we do not generally accept team orders being paid via Paypal because of their high fees, and we do not accept payment by cheque.
We can only accept returns on our custom garments (including individual scrimmage tops, merch and uniforms) if the product is faulty or does not match the order. For example, a misspelled name. Any faults or shortages on your order must be reported to us within 2 working days of you receiving them, after this time we deem the order to have been checked and accepted by you. If we agree that your product is faulty, we reserve the right to offer a refund or a re-print.
Please contact us to report any faults or issues before returning the goods, as in some cases we may just require a photo of the faults.
If you would like to arrange an exchange or refund on a non custom item (i.e. garments bought from our apparel pages) then please let us know within 7 days of receiving the item, and we will arrange an exchange or refund. You will need to cover the costs of returning the item(s), and we would always recommend that you choose a signed for or tracked mailing option to ensure it arrives. We cannot be held responsible for items returned to us that go missing in the post.
If you would like to report a fault on a garment beyond the 2 days that does not fit with the usual wear and tear you would expect on an item, then on custom individual items we may offer a replacement, and on team orders, we may offer a replacement on your next team order.
When you pay for your order, we deem that the confirmation to produce your order for you. If, after payment, you wish to cancel your order in full or in part, if we have already gone into production then we will be unable to cancel your order.
Please not that we cannot accept responsibility for any failure on the part of a courier or delivery services to deliver the goods. Please not that most couriers and delivery services, including Royal Mail, will deliver to a neighbour if you are not available to receive your delivery, as a default. Should you not want this to happen, then you will need to opt out with the courier and Royal Mail.
When placing an order with us, you accept sole responsibility for copyright and the reproduction of images. If you send us an image, logo or font we deem that you are either the owner, or if not, that you have permission to reproduce the artwork.
All images and written content on this web site are the property of CPSL, unless otherwise stated, and you cannot use them without our express written permission. We sometimes use images that are owned by other people, under agreement with them. We will state this accordingly, and you cannot use these images with the express written permission of the owner.
We reserve the right to refuse to produce any garments or items if we deem the content to be offensive or with the potential to incite hatred.
We are committed to protecting the privacy of our site visitors and customers. We won’t disclose information about you to third parties, except when it’s part of our service - such as your delivery address to our courier, or to our card processing service provider carrying our security checks, or when it is required by law.
When you place an order with us, purchase through our web store or register for our mailing list, we collect a certain amount of your personal data. When you place an order, we will collect and store your name, phone number, email address and delivery address so that we can make your order, contact you about it and deliver it to you. By placing orders you consent to us collecting this personal data. Without this data we wouldn't be able to make or delivery your order.
We do not store any debit/credit card details, if you call us to pay via card then we enter the details straight into our card processing unit and we do not store them elsewhere. Our web site uses Paypal or Stripe and we do not have access to your card details when you use this payment processors.
We do not record our phone calls.
If you have made an order with us, we may update you on our new products and special offers via email. You can also opt in to receive these communication via our web site. You can opt out of these at any time, by clicking on the ‘unsubscribe’ link in any email newsletter we may have sent you.
Sometimes we link to other people’s web sites, including our pages on social media networks and they will have their own terms and policies, which we can’t be held liable for. We recommend that you check out their policies before sending them any of your personal data, such as logging in to their sites.
If you want to ask us about the info we hold on you, then you can email us at email@example.com and we will let you know. Please note, we may apply an admin fee to cover our time.
When you place an order with us, we deem you to have accepted these terms and conditions.