To view our Covid update, and how it's affecting our work, please read our update here.
CAN I GET MY TEAM LOGO PRINTED ON INDIVIDUAL ITEMS?
No ~ for team logo printing we prefer to use screen printing, as this is the best quality and longest lasting print technique, plus there is no limit to the detail we can include. The good news is, that with most logos, we only need a minimum order of 10 garments to go to print, plus team orders benefit from discounts, and free shipping (in the UK).
HOW DO I ORDER TEAM SCRIMMAGE TOPS?
We offer bulk discounts on all team scrimmage orders, plus free shipping within the UK. To order, drop us an email at email@example.com for one of our online order forms, and which you can use to detail your garments, sizes, colours, names and numbers. We can send out size guides, and details of all the different garments available.
HOW LONG DOES IT TAKE TO GET A CUSTOM ITEM PRINTED?
For all individual custom items - including scrimmage tops, bum bags and sleeveless hoodies, we recommend allowing around 10 days from ordering to delivery (in the UK).
HOW MUCH IS SHIPPING IN THE UK?
Shipping on our team orders, merch and uniforms is free within the UK. Shipping on items purchased through our web store such as scrimmage top and apparel is £3.95, flat rate shipping.
DO YOU SHIP OUTSIDE OF THE UK?
Yes! We’re based in the UK, and ship worldwide! If you are based within the EU, then you can shop and order straight through our web store, and your shipping will be applied at the checkout. If you’re outside of the EU, including Norway, Switzerland, USA and Canada then we recommend that you get in touch with us to place your order, as our web prices already include UK taxes, and we can take the taxes out. Please note, you are responsible for paying any import duties that may be applied when your order arrives in your country.
Our shipping costs/approx timings for individual items:
(Please note, the times are from when you place your order, to receiving it. The times are approximate, please get in touch if you need your garment for a specific date).
Ireland, 7 days, £8.95
France, Germany, Luxembourg, Netherlands, Belgium, 8- 9 days, £8.95
Austria, Denmark, 9-10 days, £9.95
Italy, Spain, Slovakia, Czech Republic, 10-11 days, £9.95
Finland, Croatia, Estonia, Hungary, Poland, Portugal, Slovenia, Sweden 10 - 11 days £10.95
Bulgaria, Greece, Latvia, Lithuania, Romania 10 - 11 days, £10.95
Our shipping costs for team orders:
N.Ireland, Scottish Highlands and Islands £16.00
France, Germany, Luxembourg, Netherlands, Belgium £18.00
Austria, Denmark £21.00
Italy, Spain, Slovakia, Czech Republic, £23.00
Finland, Croatia, Estonia, Hungary, Poland, Portugal, Slovenia, Sweden £29.00
Bulgaria, Greece, Latvia, Lithuania, Romania £33.00
Norway, Switzerland, Iceland, Bosnia £49.00
WHAT SHIPPING METHOD DO YOU USE?
We send all our orders via courier so you can track your delivery, and you'll get an email letting you know when your order is on it’s way, and then an email on the day of the delivery confirming the time of the delivery. If you can’t be in to receive your delivery, then the courier will leave it with a neighbour, or you can respond to the courier’s email requesting they leave it in a ‘safe place’ of your choosing or you can change the day of your delivery to a more convenient one. If you let us know your mobile number when checking out of the web store, then you can also receive your delivery information by text message.
HOW DO I RETURN AN ITEM?
We want you to be totally happy with your purchases from Roller Derby City, so if you're not, for any reason, then please get in touch with us and we'll get you sorted out.
For apparel (non customised items) then just get in touch with us within 7 days of receiving the item and we will arrange an exchange or refund, whatever you prefer. You will need to return the item to us in it's original, unworn, condition.
For customised items such as scrim tops, team merch or uniforms then please get in touch with us within 7 days of receiving it to let us know - and we'll arrange a refund or replacement item(s), or if they're fixable we may ask you to return the items for us to fix. If we do this we will cover the costs of any postage. We may not need you to return the items so always get in touch with us first. If you need to report a fault after 7 days then, in the case of team orders we may need to wait til your next print run to replace it.
If there is something missing from your order then we would appreciate you letting us know this within 2 days.
Our address for returns is Roller Derby City, 44 Faraday Mill Business Park, Plymouth PL4 0SW.
WHAT ARE YOUR ARTWORK SPECIFICATIONS FOR GETTING OUR LOGO PRINTED?
Great artwork gets great results! If you’re ordering merch or team orders, then you need to send us your logo as as psd, ai, eps or pdf. If you don’t have any of those, then a high res jpeg will do, minimum 300dpi
We will assume that any artwork you send us is suitable for printing and that you have permission to have them printed.