FAQs

ORDERING AND SHIPPING

How long will my order take?

As we make everything totally custom, it takes us 4-8 weeks to make your order, which varies throughout the year. Every order has to be created as an electronic file (with your size, shape, name, number etc), printed out onto paper, pressed onto fabric, cut out, stitched together, pressed and then dispatched.

As our production time will vary on the time of year depending on how busy we are, we keep this page updated with our current turnaround times. If you have a game coming up within 4-8 weeks that you'd like your order for then please get in touch with us in advance and we'll see what we can do - sometimes we can get things done pretty quick, and get things done sooner, but sometimes it's super busy and we just can't.

MARCH UPDATE: We are shipping most orders in 7-8 weeks from their order dates, you'll also need to add on shipping times to your country. At the moment it's unlikely that we can push any orders through quicker than this, but you can always ask. Updated March 28th.

What shipping method do you use and how long does it take?

In the UK, we usually use Royal Mail tracked 48 - once we have shipped your order, you'll get a notification from us confirming it's on its way, then on the day of delivery you'll get a text/email from Royal Mail when it's arriving.

Outside the UK, we use either DPD or Royal Mail tracked service. Once we have dispatched your order, you'll get an email from us confirming it's on its way. Then, when it arrives in your country, you'll get tracking info - and you may also be contacted by the courier regarding any taxes due (see our question below on shipping to the EU).

Average Delivery times once your order has been dispatched:

Belgium, Denmark, Germany, Netherlands, France 3-4 days

Finland, Sweden, Spain, Italy 6-7 days

USA, Canada 5-7 days

Estonia, Norway 9-10 days

Australia, New Zealand, 10 - 14 days

Please be aware that these are advisory times based on how long our couriers usually take and not guaranteed.

How much is shipping?

We ship worldwide, and offer a flat rate shipping - which means that your shipping doesn't increase with the amount you order, for UK and European customers we also offer free shipping over a certain value.

UK shipping £3.95, or free shipping over £95

Europe £13.95

USA & Canada £15.95

Australia & New Zealand £17.95

If you live somewhere else - then please let us know and we will be happy to confirm your shipping rates. Please be aware, that for all our customers not in the UK, you'll pay our tax-free prices, but you may have to pay local taxes when the goods arrive with you.

Which countries do you ship to?

We ship worldwide! We think we have most countries set up on our web store, but if you have any issues ordering from our web store and delivering to your country then let us know and we'll set it up.

Do I have to pay taxes or duties if I'm not in the UK?

It depends where you are, and the size of your order. We are not tax experts so we can't advise you on how much you will pay, but here's what we know based on what we can find on the internet, and customer experience. For specific advice, we strongly advise you check with your local tax authority who can tell you the taxes in your country/region/state and any thresholds (i.e. you may be able to order up to a certain amount without paying taxes).

Here's what we do knowL

As we're a tax registered business, all the prices you can view on our web site already include UK taxes at 20%. If you are outside of the UK, we remove these taxes so your order will be approximately 20% cheaper. The price change will update in your basket, once you enter your address at the check out. When your order arrives in your country - you may then be contacted by your local authority to pay import taxes. The amount will vary depending on where you are based, and the size of the order.

For example, our arm band are currently £15, including tax so this is what our UK customers will pay. If you're outside of the UK, then you'll only pay £12.50. You may then be charged this tax when the goods arrive with you.

To find out what you pay need to pay, we strongly advise checking with the customs department in your country for advice.

We have found, that in general, ordering in smaller amounts will general attract lower amounts of customs fees and taxes - we've purposely kept our shipping low so that when 2 or 3 skaters club together you can share the shipping and not be liable for larger bills to help you order in smaller batches. We don't generally advise placing entire team orders in one go as these larger parcels will nearly always attract higher fees and taxes.

How do I order uniforms for my team?

You just need to get in touch with us, and we'll set up a uniform store for your team, so that your members can order their uniforms, hoodies, arm bands, helmet covers and more, whenever they want. For more detailed info about our uniform process, please head to our uniform page here.

Where do you make your products?

Right here at RDC in Plymouth, England.

PAYMENTS AND DISCOUNTS

What payment methods do you accept?

Our web store uses Stripe or Paypal. Stripe, is a secure payment processor, and accepts all major credit and debit card payments including Visa and Mastercard. You don't need to have an account with Stripe to use it.

If you are paying for a team order, and would prefer to pay via invoice, then please let us know - you can still put your order through the team store, and we'll need to give you a magic code for the invoice process.

For UK customers, you also have the options of PayPal pay in 3, which means you can spread the cost of your order over 3 months, just choose PayPal as your payment method and go through the steps, then just before confirming your payment you'll have the option to choose pay in 3. There's more detail on our blog here

How do I use a discount code?

There's an option to enter a discount code at the check out.

How do I get a discount code?

We share discount codes on our social media platforms - you can follow us on Instagram here, and on Facebook here. Our Ambassadors on Instagram also have their own discount codes, and you can find them on the hashtag #RDCambassador

RETURNS

We want you to be happy with everything you order from us, and if you're not then lets get it sorted out.

Custom Items - this is anything that we make just for you, usually with either a team logo, or your name and/or number, including items in your team store, scrimmage shirts, arm bands, sleeveless hoodies and officials gear.

If your garment is faulty in any way, e.g. a misspelling of your name, incorrect logo, stitching etc, then please let us know within 14 days of receiving it, and we will offer a refund or replacement. In most instances we won't need you to return the items, so please get in touch with us first.

Please be aware, if you wait longer than 14 days to tell us of any issues then it makes it so much harder for us to fix up and we may not be able to help you after this time. If you're placing a team order and/or about to go on a summer/winter break from training then you may want to take this into account at the time of your ordering.

If your garment develops a fault after 14 days, then please get in touch with us as soon as you can, and we will replace or fix up the garment for you.

Apparel - anything from our apparel department

If your item is the wrong size, or you just don't like it, then you can return it to us for an exchange or refund, the items must be unworn. If you order an item and it's faulty, then we can offer an exchange or refund too - all all cases, you must let us know you want to return the item within 14 days. If you contact us after this time, it makes it much harder for us to fix up and we may not be able to accept the return.

MERCH

I used to order merch and team scrimmage for my team from you, but the merch pages have disappeared?

During the pandemic we were hit hard as a business - with no one able to play roller derby or run boot camps or training sessions, we had very few orders for team uniforms. We had to react and diversify, and make some big decisions in order to keep RDC alive. Fortunately, as well as running RDC we also run a general printing business called Custom Merch. During the pandemic Custom Merch continued to operate as a lot of our clients are online retail brands who continued to order from us. We had to say goodbye to a couple of our RDC staff, and then re-purpose the remaining people into Custom Merch, as this was the only way we could keep our people employed, pay their wages and as a business cover our costs like rent, utilities and taxes. We also had to think long and hard about the products we offered, and how viable they were to continue to offer to our customers with a reduced crew. The results are that we can no longer offer short runs of merch, and the labour intensive nature of offering merch customised with names and numbers are no longer viable for us to do. We still print merch through our Custom Merch business, however, our minimum orders are 30 per design/garment, and no customisation - if you are looking for merch like this, for your team or maybe your own brand or business then get in touch with us and we'll share all the details.

We are continuing to make team sleeveless hoodies, uniforms and scrim wear so we can cover your team's clothing needs.

What about team scrimmage and custom scrimmage tops?

In addition to the pandemic affecting us, we've received feedback from the roller derby community about issues with our custom scrimmage and team scrimmage options. To fulfil these kinds of orders we would order in garments from our suppliers, however these were limited to a very narrow size range of s-xl or xs-2xl, with limited options outside of this. We want to make garments that fit everyone within the roller derby community, and now we're proud to offer our scrimmage range in sizing 2xs-6xl, in curve and straight fits and in regular and cropped lengths. Our fabric is also velcro resistant, lightweight, stretchy and sweat wicking, and because we sublimate your logo, name and numbers into the fabric (rather than printing on top) the whole garments stays sweat wicking. We're also working towards our range becoming gender free, an issue that's important to us (please bear with us, we're working on this and learning about the best way to name our products to be gender free whilst still being meaningful for all our customers to understand).

You can order your own scrimmage tops from our wide selection of designs here, including an option to order with your team logo on too just here. Full colour logos are welcome! If you'd like to design your own team scrimmage wear, then get in touch with us, and then we'll set up a private team scrimmage store that your skaters can order from - there's no minimum order, so skaters can order whenever they like, without your team having to coordinate an order.